Terms and Conditions of Booking

Yurts – General

Our Yurts are offered for holiday purposes on a mid-week (Mon-Fri), weekend (Fri-Mon) and weekly (Fri-Fri or Mon – Mon), unless otherwise stated on a self-catering basis subject to the following hiring Terms and Conditions.

On receipt of the balance payment, the yurt will be made available to you from 3pm on the date of arrival (or at the time and date agreed in advance) and the tenant (hirer) and their families and/or guests are required vacate it by l0am on the departure date stated.

Booking your Holiday

A non-refundable deposit of 25% of the total booking fee is payable to confirm your booking. Deposits can be paid by credit (2% charge applies) or debit card using our online booking system. Once a reservation has been made a confirmation of your booking will be sent via e-mail.

Any balance payable must be made no later than 6 weeks prior to commencement of the holiday to guarantee the booking. It is your responsibility to remember to pay this and a balance reminder will be sent to the e-mail address provided. If your balance payment has not been received by this time Long Valley Yurts reserve the right to cancel and re-book your holiday with the loss of the initial deposit.

If you are booking within six weeks of the start of your holiday, payment is required in full with the booking form. Directions and arrival details are issued on receipt of the final payment via e-mail.

Sureties Deposit

In all cases, we ask for a separate damage deposit £100 prior to the commencement of each holiday. This is returnable to the hirer less the cost of making good any damage or loss to the property or excessive cleaning found necessary following the period of occupation concerned. Any extra expense needed to make good any damages will be charged directly to the hirer.

Long Valley Yurts – Partners

We accept and enforce the rules of the National Trust campsites and Knotlow Farm campsite. Their on site rules and regulations are by association ours. Any Long Valley Yurts customers if found to be in breach of these rules and regulations may be asked to leave the site and may be subject to the loss of their sureties deposit.

Long Valley Yurts – Our Sites

All Long Valley Yurts sites are based on existing campsites. As such, sites and facilities are in all cases shared with other campsite users.

Noise

For the benefit of fellow campers on the site there is a strict no noise policy on all of our sites after 11.00pm, this is not negotiable.

Guests not abiding by this will be asked to leave the site with the loss of sureties deposit.

Stag/Hen Parties

Please note we do not accept bookings for stag/hen parties or any large single sex groups.

Cancellation

If you have to cancel your holiday;

Once a booking has been confirmed, the hirer is liable for the whole cost of the holiday. Cancellation and curtailment protection insurance is, therefore, advised.

Cancellation 6 full weeks prior to commencement of holiday – customer liable for loss of non-refundable deposit.

Cancellation within 6 weeks of your holiday – customer liable for full cost of holiday excluding sureties deposit.

In both cases we will endeavor to re-let the Yurt(s), and if successful, we will refund the amount recouped, less the initial non-refundable deposit. Further more we will also try to offer a rearrangement for another time and transfer over deposit payment. Accordingly, it is important that cancellations are intimated to us via e-mail.

If we have to cancel your holiday;

If for whatever reason the Yurts cannot be made available for the period booked due to events beyond the owner’s control and the owner is forced to cancel the booking, the whole of the hire charge will be refunded and the hirer will have no further claim against the owners.  Long Valley Yurts cannot accept liability or responsibility for any inconveniences caused by cancellation.

Where possible the owners will try to make alternate arrangements for the hirers stay, but any subsequent assistance given to find alternative accommodation will be entirely at the hirer’s discretion.

The Yurts

The Yurts are equipped as deemed to be appropriate for the guests using the accommodation; every reasonable effort has been made to ensure that the accommodation is suitable for the stay being offered.

Despite this the Yurt is still a tent in the outdoor environment and subject to the elements. The hirer should bring appropriate equipment suited to the environment and the conditions.

Furnishings, Linen etc

Each property is furnished and equipped to cater for the stated or permitted occupancy and includes all facilities and major items of domestic equipment. A full list of contents can be downloaded as a PDF on our website.

Bedding (pillows, and blankets or duvets) and linen is provided but not towels or tea towels.

Baby Cots

Babies cots are available on request at a cost of £5 for the duration of your stay please specify when booking to ensure availability.

Pets

Pets are welcome on all of our sites but unfortunately we do not allow pets in our Yurts. Allowances are made for guide dogs.

Long Valley Yurts – Privacy Policy

This privacy policy sets out how Long Valley Yurts uses and protects any information that you give Long Valley Yurts when you use this website.

Long Valley Yurts are committed to ensuring that your privacy is protected. Any information provided will only be used in accordance with this privacy statement and will not be passed onto any third parties unless required to do so by law.

What we collect

We may collect the following information:

  • Name, address, contact information including telephone number and e-mail address as well as  details of other member of your family/group etc
  • Other information relevant to customer surveys and/or offers

How we use this information

Our aim is to provide our customers with the best possible holiday experience we can. Information collected will help us to understand what you want from your holiday and enable us to continually improve how and what we offer. In addition we will use any information provided for;

  • Long Valley Yurts internal records.
  • To improve our products and services.
  • To contact ‘opted in’ customers periodically to send promotional fliers, newsletters, special offers and information about new products or services.

Cookies

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Long Valley Yurts use cookies to identify which pages are being viewed. This helps us analyse data about how our website is being used and enables us to improve this experience. We only use this information for statistical analysis purposes. Cookies do not give us access to your computer, personal data or any other personal information other than that supplied by you to us through the booking process.

You have the choice to either accept or decline the use of cookies whilst viewing our website. Check your web browser settings.

Opt ‘in’ or ‘out’

Long Valley Yurts do require certain amount of personal information to confirm the booking with us. However, you will be the opportunity to opt out of receiving any further information from us in the future. You can do this in the following ways;

  • Check the ‘opt out’ box underneath the booking form. By ticking this you will not receive any further information from Long Valley Yurts.

If you have previously requested further information from us and would like to ‘opt out’ of receiving any further information please click on the link at the bottom of the last contact and de-register your e-mail.

Complaints

We do our very best to ensure that all guests enjoy their stay with Long Valley Yurts and affiliated sites.  However, despite this it may be that you have a genuine complaint. We ask all guests to take up any issues with the person running the site immediately to solve any issues as they arise, all contact information can be found in the welcome pack located inside the Yurt. If for any reason the issues have not been resolved to your satisfaction then you have 2 weeks after your departure to lodge a complaint in writing or via email to glamping@long-valley-yurts.co.uk.

  • Booking Address: Long Valley Yurts, 60 Lound Road, Kendal, Cumbria. LA9 7DZ
  • Head Office Telephone: +44 (0)1539 733044
  • John Mobile: +44 (0)7813  334865 
  • Richard Mobile: +44 (0)7884 315298   
  • e-mail: glamping@long-valley-yurts.co.uk